🚚 SHIPPING POLICY

At Serena Wellness, we are committed to delivering your order as quickly and safely as possible.

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📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped promptly.

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🚚 Shipping Time

Estimated delivery time is 5–10 business days, depending on your location.

Please note that shipping times are estimates and may vary due to factors outside of our control.

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📍 Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

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⚠️ Delays

While we strive to deliver your order on time, delays may occur due to shipping carriers, weather, or high demand. Serena Wellness is not responsible for delays caused by carriers or customs.

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📍 Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you need to make a change, contact us immediately at serenawellnesscontact@gmail.com. We cannot guarantee changes once your order has been processed.

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📦 Lost or Stolen Packages

Serena Wellness is not responsible for lost or stolen packages marked as delivered by the carrier. If this occurs, please contact the shipping carrier directly.

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🌍 International Shipping 

We may offer international shipping. Delivery times may vary depending on the destination and customs processing.

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💬 Questions

For any shipping-related questions, contact us at:
serenawellnesscontact@gmail.com